Complaints Handling Procedure
APML, as Responsible Entity of ACF, is committed to providing
investor services in a efficient and respectful manner. ACF
investors have the right to raise concerns and make legitimate
complaints. The nature and pattern of complaints received will be
reviewed on a regular basis with a view to identifying and
resolving both individual and systemic issues.
Complaints Handling Procedure
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1. |
If your adviser does not resolve your complaint to your
satisfaction and/or within a reasonable timeframe you can elect to
either send an email to property@austock.com or contact
our Investor Relations Manager on (03) 8601 2668.
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| 2. |
You can also put your complaint in writing and send it to:
Investor Relations Manager
Austock Property Funds Management Limited
Level 12, 15 William Street
Melbourne Vic 3000
APML will try to resolve your complaint promptly in accordance
with our Complaints Policy, a copy of which is available upon
request.
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| 3. |
If you are still dissatisfied, you may raise the matter with the
Financial Industry Complaints Service (Toll Free 1300 780 808)
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